Refund Policy

At ANYTIMEBOTS LTD ("we", "us", or "our"), we strive to provide high-quality AI tools and services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our paid services.

1. General Refund Policy

As a digital service provider offering AI-powered tools, our services are delivered electronically and consumed immediately upon use. Due to the nature of digital products and services, we maintain a strict refund policy as outlined below.

• Digital Services: Our services are electronic products that are delivered and consumed instantly, making them non-returnable in the traditional sense.
• Free Services: No refunds are applicable for free services or features.
• Paid Services: Refunds for paid subscriptions are generally not provided except in specific circumstances as described in this policy.

2. No Refund Policy for Digital Services

Due to the immediate access and consumption of our digital services:

• Refunds are generally not provided once payment has been processed and access has been granted;
• When you purchase a subscription, you immediately gain access to all paid features;
• Credits or usage allowances that have been consumed cannot be refunded;
• Change of mind or failure to use the service does not constitute grounds for a refund.

Important: By completing a purchase, you acknowledge that you are purchasing immediate access to digital services and waive any right of withdrawal that might otherwise apply to physical goods.

3. Exceptional Cases for Refunds

Refunds may be considered on a case-by-case basis in the following exceptional circumstances:

• Technical Errors: You were charged due to a technical error or duplicate billing on our part;
• Service Failure: Our services experienced significant, prolonged downtime (more than 24 consecutive hours) that prevented you from accessing the service;
• Unauthorized Charges: You were charged after properly canceling your subscription before the renewal date;
• Billing Errors: You were incorrectly charged an amount different from the advertised price;
• Service Not Delivered: You paid for a subscription but were never granted access to the service.

All refund requests are subject to review and approval at our sole discretion. Approval is not guaranteed and will depend on the specific circumstances of each case.

4. Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

• Change of Mind: Dissatisfaction with the service or decision not to use it after purchase;
• Lack of Use: Failure to use the service, activate your account, or utilize purchased credits;
• Service Quality: Dissatisfaction with AI-generated results, as output quality can vary based on inputs and AI technology limitations;
• Policy Violations: Account suspension or termination due to violation of our Terms of Service or Acceptable Use Policy;
• Consumed Services: Any services, credits, or usage allowances that have already been consumed or utilized;
• Partial Periods: Pro-rated refunds for unused portions of subscription periods (subscriptions run through the end of the billing cycle);
• Promotional Pricing: Services purchased at discounted or promotional rates;
• Third-Party Issues: Problems arising from third-party services, internet connectivity, or your device/browser;
• Refund Abuse: Repeated refund requests or patterns of subscription abuse.

5. Subscription Cancellations

You may cancel your subscription at any time:

• Cancellations can be made through your account dashboard or by contacting support;
• When you cancel, your subscription will remain active until the end of your current billing period;
• You will not be charged for subsequent billing periods after cancellation;
• No refunds will be issued for the remaining days of your current billing period (unless within the 14-day guarantee period);
• You will retain access to paid features until the end of your billing period.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@anytimebots.com with the subject line "Refund Request";
2. Include your account email, order number, and the reason for your refund request;
3. Provide any relevant details or documentation to support your request;
4. Our team will review your request and respond within 3-5 business days;
5. If approved, refunds are typically processed within 5-10 business days.

7. Refund Processing

Approved refunds will be processed as follows:

• Processing Time: Refunds are typically processed within 5-10 business days of approval;
• Payment Method: Refunds will be issued to the original payment method used for the purchase;
• Bank Processing: Please allow an additional 3-10 business days for your bank or credit card company to process the refund;
• Notification: You will receive an email confirmation once the refund has been processed;
• Partial Refunds: In some cases, we may issue partial refunds at our discretion based on usage or circumstances.

8. Service Downtime and Technical Issues

In the event of significant service downtime or technical issues:

• We will make reasonable efforts to restore service as quickly as possible;
• Service credits or refunds may be issued at our discretion for extended downtime;
• To qualify for a refund due to downtime, you must report the issue promptly;
• We are not liable for minor, temporary interruptions or scheduled maintenance.

9. Billing Errors

If you believe you have been incorrectly charged:

• Contact our support team immediately at support@anytimebots.com;
• Provide details of the charge, including date, amount, and your account information;
• We will investigate and correct any billing errors promptly;
• If an error is confirmed, we will issue a full refund for the incorrect charge.

10. Promotional Offers and Discounts

Special terms may apply to promotional offers:

• Services purchased with promotional discounts or coupons may have different refund terms;
• Trial periods, when offered, may have specific cancellation and refund policies;
• Refunds for promotional purchases will be issued at the discounted price paid, not the full price;
• Promotional offers cannot be combined with refund requests for previous purchases.

11. Account Termination

If your account is terminated due to violation of our Terms of Service:

• No refunds will be issued for any remaining subscription period;
• You will lose access to all paid features immediately;
• Any unused credits or balances will be forfeited;
• This decision is final and not subject to appeal for refund purposes.

12. International Customers

For customers outside the United Kingdom:

• Refunds will be issued in the original currency of purchase;
• Currency exchange rates may affect the refunded amount;
• We are not responsible for any bank fees or currency conversion charges;
• Additional consumer protection laws may apply in your jurisdiction.

13. European Union Consumer Rights

For customers in the European Union, the EU Consumer Rights Directive provides certain rights:

• Right of Withdrawal: You have the right to withdraw from your purchase within 14 days without giving a reason;
• Digital Content Exception: By expressly requesting immediate access to our digital services and acknowledging that you will lose your right of withdrawal once performance has begun, you agree to the immediate delivery of digital content;
• Service Commencement: If you begin using our services immediately after purchase (which is standard), you acknowledge that the 14-day withdrawal period does not apply as you have expressly consented to immediate performance;
• Exercising Rights: To exercise any applicable rights, contact us at support@anytimebots.com before using the service.

Note: According to Article 16(m) of the EU Consumer Rights Directive, the right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that they will lose their right of withdrawal.

14. Refund Abuse

We reserve the right to refuse refunds if we detect abuse of our refund policy:

• Multiple refund requests across different accounts;
• Pattern of subscribing, using extensively, then requesting refunds;
• False or fraudulent refund claims;
• Chargeback abuse after refunds have been issued.

Accounts found to be abusing our refund policy may be permanently suspended without refund.

15. Chargebacks

Before initiating a chargeback with your bank or credit card company:

• Please contact us first to resolve any billing issues;
• Chargebacks may result in immediate account suspension;
• If you initiate a chargeback for a legitimate charge, we reserve the right to pursue collection;
• Fraudulent chargebacks may be reported to relevant authorities.

16. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. Material changes will be communicated via email to active subscribers.

17. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

We aim to respond to all refund requests within 3-5 business days.